Where do I get my credit reports?
Start at AnnualCreditReport.com or use a credit report PDF you already have from a bureau or monitoring provider. CreditFixPro works best when you upload a current 3-bureau report or one PDF from each bureau.
Help Center
Answers before you get stuck.
Quick guidance for uploads, dispute letters, score tracking, membership, and safe use of CreditFixPro.
Upload
Use current bureau PDFs and confirm parsed details.
Draft
Review every letter before mailing or submitting.
Track
Record sent dates, responses, and next steps.
Getting Started
What should I do first after signing up?
Upload your reports, review the parsed accounts, then complete the personal information cleanup step before generating account dispute letters.
Why clean up personal information first?
Old addresses, misspelled names, and mixed identifying information can make disputes harder to organize. Cleaning up personal information first gives your later account disputes a cleaner starting point.
Dispute Letters
Does CreditFixPro send disputes for me?
No. The app drafts letters for your review. You decide what to use, confirm the facts, print or save the letter, and mail or submit it yourself.
Can I dispute accurate information?
You should not claim accurate information is inaccurate. Use the app to organize issues you believe are inaccurate, incomplete, outdated, unverifiable, or not yours.
How long do bureaus have to respond?
Many bureau disputes are investigated within about 30 days, though timing can vary based on the type of dispute, supporting documents, and applicable rules. Track the date you send each dispute.
What happens if an item is verified?
A verified result does not always mean the issue is over. Paid follow-up workflows help you request the method of verification, dispute exact inaccuracies, or prepare a next-round letter when the facts support it.
Reports and Scores
Why did the parser miss something?
Credit report PDFs vary by provider. If something looks wrong, review the original report and manually confirm important details before using any generated letter.
How often should I upload new reports?
After you send disputes, a monthly or 30-60 day refresh is usually enough to see what changed and decide the next step.
Does CreditFixPro guarantee score increases?
No. Scores depend on many factors, and outcomes are not guaranteed. The app helps you organize your process and draft user-reviewed documents.
Billing and Membership
What is included in the free version?
The free version is designed to help you upload reports, review your file, clean up personal information, create Round 1 verification letters, and track basic dispute activity.
What does the paid membership unlock?
The upgraded membership unlocks additional self-service draft templates, inquiry templates, follow-up drafts, direct furnisher drafts, specialty templates, and report comparison tools.
How much is the paid membership?
The current offer is $29.99 per month for additional self-service template access. You can cancel future renewal online from Billing.
Privacy and Safety
Do I need to enter my full Social Security number?
No. The app should avoid storing more sensitive information than needed. Do not enter full SSNs into support messages or chat.
Is this legal advice?
No. CreditFixPro provides educational information and drafting tools. It is not a law firm, and you should contact a qualified attorney for legal advice.
Need More Help?
For private alpha, use your support inbox or direct contact path. Do not send full SSNs, full account numbers, passwords, or payment details in support messages.
What To Include In A Support Request
What page you were on
What you expected to happen
What happened instead
Whether the issue involves upload, parsing, billing, or dispute tracking